Customer Help
Fast Answers, Real Support, Anytime You Need Us.
Common purchase queries answered
Orders and Shipping
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Orders are typically processed within 24 hours, excluding weekends and holidays. You’ll receive a confirmation email once your order is packed and ready to ship.
We offer Standard, Expedited, Express, Overnight, and Same-Day Delivery (where available). Shipping options will be shown at checkout.
Once your order ships, you’ll receive a tracking number via email or SMS. Use it to track your shipment in real-time.
Yes! We offer free shipping on all orders over $500. Standard shipping rates apply to smaller orders.
Please contact us immediately after placing your order. If it hasn’t shipped yet, we may be able to modify or cancel it.
We ship to all U.S. states where STIIIZY products are legally permitted. Please check your local laws before placing an order.
If your package is delayed, damaged, or lost in transit, contact our customer support. We’ll help resolve the issue quickly and fairly.
If you need to swap an item
Returns and Exchanges
We accept returns for unused and unopened items within 7 days of delivery. Products must be in original condition and packaging.
For safety and hygiene reasons, we cannot accept returns on used or opened vape products unless they are defective.
Contact our support team with your order number and reason for return. We’ll guide you through the process and provide return instructions.
If you received the wrong product, contact us immediately. We’ll send the correct item at no extra cost and cover return shipping.
Please take a photo of the damaged product and packaging, and contact us within 48 hours of delivery. We’ll arrange a replacement or refund.
Yes. If your product is defective, we’ll gladly replace it. Reach out with your order details and a brief description of the issue.
We cover return shipping costs only if the return is due to a damaged, defective, or incorrect item. Otherwise, the customer is responsible.
Once your return is received and approved, refunds are processed within 3–5 business days to your original payment method.