At StiiizyVapeHub.com, your satisfaction is important to us. Due to the nature of the products we sell, we maintain a strict refund and return policy to ensure safety, compliance, and quality.
1. All Sales Are Final
For health, safety, and legal reasons, all sales are final. We do not accept returns or exchanges on any STIIIZY products unless they arrive damaged, defective, or incorrect.
2. Damaged or Defective Products
If your order arrives damaged, leaking, or non-functional, please contact us within 7 days of receiving your package. To process a replacement or refund, we may require:
- Order number
- Description of the issue
- Clear photos of the product and packaging
- Proof of purchase
Once verified, we may issue a refund or send a replacement at no extra cost.
3. Incorrect Items Received
If you received the wrong item, contact us within 7 days of delivery. We’ll provide a prepaid return label and ship the correct item upon confirmation.
4. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. If you believe your package was stolen, please file a claim with the shipping carrier and contact us — we’ll do our best to assist.
5. Refunds (if applicable)
If a refund is approved:
- It will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment processor.
6. How to Request a Refund or Return
📧 Email us at: support@stiiizyvapehub.com
Include your order number and reason for the request. We aim to respond within 1–2 business days.
7. Cancellations
Orders may be canceled within 1 hour of purchase if they haven’t been processed or shipped. After that, the order is final.